REFUND AND RETURNS POLICY
Light Guru Online Store wishes our customers to be completely satisfied with their purchase.
We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact our Customer Service Team.
This Returns Policy only applies where you make a purchase online from our website.
The Returns Process
Inspect your item immediately after receiving it.
Report issues to the Customer First Team within ten (10) working days*
Contact Light Guru and State Reason
Your item will be inspected to see if claims are valid.
If the claim is valid and all requirements are met, your return will be processed.
*Defective items or items damaged in transit must be reported within 7 working days of receiving delivery.
What is the returns process?
Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
- Your product does not match the website specifications or description.
- You received the wrong item in your package.
- For products that are defective or damaged upon arrival, please contact for returns process.
And the general requirements for returns are as follows:
- You have proof of purchase (order invoice number copy).
- The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
- All sealed items must not be opened.
- The product must not have been used or installed or had any data inputted.
*If delivery has taken place, the refund will exclude delivery charges paid.
*One exchange is allowed per purchase. The exchange product will not be eligible for further exchange or refund unless faulty.
If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and simply visit Light Guru store or contact our Customer service via call.
Contact Customer Service
- Our customer service agent will verify the return reason and arrange a return pick-up for you.
- We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Visit Light Guru Store
- You can skip the seven (7) days of process and approval if you choose to bring the product to store.
- You are required to call Light Guru Store for reason, verification and discussion.
- You will receive a call to confirm your date and time of appointment to visit Light Guru once all conditions are met.